Zhangjiagang Medical Insurance Service Hall improves work efficiency
"Hello, what are your questions?" "Hello, please go over here for business."...... Recently, the "Yunfan" medical insurance smart service robot introduced by Zhangjiagang Medical Insurance Bureau successfully took up work in the city's medical insurance service hall .
According to the relevant person in charge of the bureau, the intelligent robot is the first medical insurance intelligent service robot in Suzhou that integrates voice interaction, visual recognition, self-service, touch communication and other functions. It covers leading, policy explanation, business consultation, The four modules, including knowledge popularization, can lead the people handling affairs to designated service windows, conduct chronic disease science popularization for the handling people, and answer questions from the public about the procedures and materials for handling medical insurance matters.
The service window of the Zhangjiagang Medical Insurance Service Hall receives about 400 people daily. Relying on manual services, it faces problems such as shortage of manpower, heavy workload, and long waiting time for the people. After the introduction of medical insurance smart service robots, work efficiency can be effectively improved, and the waiting time of the public can be greatly saved.
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