Telemarketing intelligent robot mainly through telephone sales to achieve customer communication, intelligent robot can automatically retrieve and classify daily visitor calls, intelligent connection of thousands of visitor calls, and can automatically identify keywords according to customer language, multiple questions containing keywords can also be identified, and then quickly screen the database to make corresponding answers to customer questions. The important thing is that a set of processes takes very little time, responds quickly, and can answer customers' questions smoothly with high accuracy. The telemarketing intelligent robot reflects the latest direction of customer service and business marketing, and is a cutting-edge product for intelligent, technology-based service platforms.
Some people have to ask, won't the robot answer the phone rigidly? If it is really that intelligent, why not replace the manual telephone customer service on a large scale?
According to the statistics of Mecia Intelligent Customer Service Center, the daily workload of telemarketing intelligent robots can reach about 25 times that of ordinary people, that is to say, in the face of the daily overwhelming telephone visits across the country, a robot does the work equivalent to the work of 25 human customer service, first of all, has the advantage of high efficiency, and lower cost.
Secondly, the telemarketing intelligent robot has a background accurate database with professional answers to relevant questions, recognizes multiple questioning methods, and after quickly analyzing and extracting information, the telemarketing intelligent robot is able to communicate smoothly with customers in a tone close to that of a human, helping them solve problems, responding quickly and being able to communicate smoothly. Moreover, the robot is courteous and has a good service attitude. For some customers with malicious comments or intense verbal attacks, the robot can avoid working emotionally and aim to solve problems and propose better solutions.
In addition, telemarketing intelligent robots are able to convert verbal language into written text in real time, save data, and also automatically record calls for better management procedures by back-office staff. The robot is able to continuously learn, summarize and summarize daily difficulties and legacy problems, and solve them with the help of staff. The background data is updated in real time and becomes more and more intelligent and technological as the robot is updated and iterated. Regarding security, the robot does not carry subjective emotions and subjective purposes, there will be no private disputes, and all kinds of data of customers are also done strictly encrypted, and there is no risk of information leakage under the premise of normal operation.
As you can see, telemarketing intelligent robots have professional marketing techniques to support them and can answer some complex questions professionally, but they also need to learn and improve constantly, and they need to be managed and controlled by backstage technicians, mainly with human customer service to achieve perfect docking, facilitate customer transactions, increase product sales, and provide better service efficiency and quality.
There are many telemarketing intelligent robots on the market, not every one of them has the ability to work and learn with the proposed humanization. When choosing the finished product, you can talk to the finished product and monitor the intelligent robot's tone of voice, logical thinking ability, answer accuracy, etc. If the robot can answer the question correctly in a short time, and can guide the customer to communicate the intended product in a timely manner to achieve effective sales, so that the customer is Enterprise platform services are satisfied, then it means that it is a qualified telemarketing robot.
