AI intelligent voice fully interactive robot, through the "online voice interaction + offline service resources" effective integration, with service resources grid distribution to achieve the demand for home care services, is committed to solving the "last mile" of home care service pain points and We are committed to solving the pain points of the "last mile" of home care services and the practical difficulties encountered by the elderly in using intelligent technology. When the elderly people need services such as accompanying medical treatment, shopping and medicine, cleaning and bathing, ordering and delivering meals, paying and purchasing on behalf of the elderly, etc., they only need to say a voice command to Xiaolian, and the backstage service personnel will come to the door to provide services after receiving instructions. If the elderly suddenly have an accident, as long as they can notify Xiaolian by voice, the rescue personnel will arrive within 18 minutes, or even faster.
Technology + human defense intelligent equipment in the "front" grid personnel services in the "back"
College Road Street adopts the "foster prevention and rescue" project using "technology + human defense" to provide services for the elderly, the elderly are not only in contact with intelligent equipment, but also "behind the scenes" service personnel.
Zhang Haiyan, one of the service providers, said that the service team in the College Road area has 13 people, and the professional rescue team has nearly 50 people, all of whom have passed the Chinese Red Cross first-aider certification training and fire emergency training, and are licensed to work. The company has a security emergency command center system platform in the oil symbiosis compound on College Road, providing services 24 hours a day. The service personnel who usually have the most contact with the elderly are called "senior advisors" by the elderly, and are responsible for the daily interface with the elderly.
Zhou Caili, a "senior advisor," brought a technician to the home of 92-year-old Shen Mingde. "Shen Da, I've brought the technical staff to upgrade Xiaolian, you can tell us what else you suggest in the process of using it." As soon as she entered, Zhou Caili had a cordial conversation with Shen Mingde, an old man.
Shen Mingde informed the staff of his feelings about the use of Xiaolian during the internal test, and also gave them suggestions. "So many songs played on TV now, bouncing around, not suitable for us old people. It would be better if we could enrich the song library, provide more old songs, classic songs, beautiful and moving music as well." Shen Mingde added: "The first-aid function is too important for us old people, and it is also the most important function to me. I hope the background service staff can fully understand the surrounding situation. For example, the occurrence of critical situations how to rush to the elderly home the fastest, the nearest; and then, for example, the three hospitals of the North Medical Center for medical patients, I think the nearby 306 hospital is also very good, our service staff to know more about these situations better."
"Shen Dada, your comments are very good, I have taken note of them, and Xiaolian will upgrade again during the internal test." Zhou Caili wrote down the suggestions made by Shen Mingde in detail.
The pilot project of "raising prevention and rescue", many technological products into the homes of the elderly
It is reported that, since 2017, the company has been in the Haidian District College Road Street, Garden Road Street, Tiancun Street, Yangfangdian Street, Wanshou Road Street and Shijingshan District, such as the establishment of the pilot of the project service "to raise prevention and rescue". Up to now, there are more than 17,000 elderly users of the platform, covering 280 communities in Beijing.
In College Road Street, in addition to "Little Link", the "Nurture Prevention and Rescue" project also includes "Outdoor Beidou Smart Watch" and "Home Security Alarm Kit". In addition to "Xiaolian", the project also includes "Outdoor Beidou Smart Watch" and "Home Safety Alarm Kit", which provide services for the elderly. College Road street safety emergency command center has received the Shi Academy of Sciences community elderly living alone Zhang Bin (a pseudonym) rescue alarm, the service center immediately through the background left the phone and the elderly family contact, but also arranged for rescue personnel and vehicles in time to send the elderly to the hospital for treatment.
In July last year, Zhang Xue (pseudonym) of East Wangzhuang community fell down when he got up early to go to the bathroom, and the old man sent out a rescue alert, and the command center immediately sent rescue workers to the old man's home.
Exploring "intelligent aging" to create a comprehensive regional elderly service system
In recent years, College Road Street has been committed to building a comprehensive regional elderly care service system.
According to the staff of the livelihood protection office of College Road Street in Haidian District, the street has continued to improve the service level of local elderly institutions and formed a service pattern of 11 elderly institutions; established a post responsible area system, clarified the service area of the post, completed the acceptance of basic elderly service recipients and ensured full coverage of basic elderly service recipients; established a sound management system of the post and strengthened institutional supervision jointly with the community residential committee, etc., and also It also carries out inspection and rescue services for the elderly in the district, providing inspection and visit services for about 227 elderly people living alone in the district, and has built a command platform of "raising, preventing and rescuing", issued outdoor equipment and home equipment to 207 basic elderly service recipients, monitored the health data of the elderly in real time, and provided rescue services in time.
In addition, College Road Street actively carries out pilot work on senior care services, builds a comprehensive community senior care service platform in the era of "Internet+", establishes the "College Road Street Senior Care Comprehensive Service Center", builds a "community senior care The "College Road Street Comprehensive Senior Care Service Center" was established to build a "community senior care service community" and explore innovative models of developing inclusive senior care services and mutual aid senior care. With the community as the platform and senior care service institutions as the support, the construction of home care beds is actively carried out, so that the elderly can enjoy various services such as life care, home care and home rehabilitation without going home.
By the end of December 2021, 14 senior care service institutions in College Road Street had served 30 communities and 2,319 elderly people, providing services for about 63,000 times a year. In the next step, College Road Street will carry out the second phase of the oil symbiosis compound renovation project and strive to explore new ideas and models of intelligent senior care.
