Thanks to advances in artificial intelligence, big data, communications and other technologies, unmanned delivery has emerged. Delivery with robots, drones and other carriers ushered in large-scale development. Behind unmanned delivery is not just a machine, but a set of complex and sophisticated computing systems, behind which are invisible platforms and ecosystems.
According to professional data, at the end of logistics distribution, there are problems such as difficult to find people and difficult to enter the door, so it accounts for 20%-40% of the delivery time of a single delivery. How to get through the last kilometer of delivery, so as to reduce costs and increase efficiency?
In view of this problem, various companies have various ways to deal with it at present. Zhongtong, YTO, Yunda and other express delivery companies relieve the pressure of terminal distribution through self-lifting of express cabinet, collection of outlets, chain cooperation and other processing methods.
However, these methods also have certain defects, sharing the distribution pressure on the user, because the flexibility is too low to ensure efficiency, must wait for users to take out their own convenience, the time ranges from a few hours to a few days. There is not only lag problem, but also lack of supervision.
Compared with self-lift and collection, door-to-door distribution is obviously more efficient and more popular with users. However, in recent years, under the influence of the price war in the distribution industry, the delivery fee of individual delivery continues to decline, which leads to the decrease of the willingness of delivery personnel to deliver goods to home. Distribution staff will pursue single speed, while ignoring the quality of service.
According to a survey, half of the consumers asked delivery workers to deliver goods to their homes, but were rejected by delivery workers. How to solve the last mile delivery problem has always been a difficult problem in the industry. If door-to-door delivery, the workload of delivery personnel will increase at least five times. According to the provisions of the Postal Law, it is reasonable and legal for deliverers to deliver goods to the door, but in real life, few people are willing to deliver goods to the door at present.
Door-to-door service began to go to a low tide, consumers also frequently respond to now more and more difficult to door-to-door delivery. However, with the continuous development of artificial intelligence, 5G, Internet of Things and big data, more and more enterprises have begun to focus on unmanned delivery in this field, including foreign Amazon, domestic Alibaba, JD.com and other giants. In the future, with the progress of technology and the improvement of policies, distribution robots are expected to become the mainstream of distribution in the last mile of logistics industry.
Compared with manual delivery, the service advantage of delivery robot is very obvious. First of all, in terms of efficiency, the current delivery cabinets and collection points have to wait for users to take them out by themselves, which takes several hours to several days. On the one hand, due to the large amount of express delivery, the number of couriers is too small, resulting in a large per capita delivery volume and low efficiency. On the other hand, part of our village is very big, some vehicles do not let in, so need to run errands to deliver goods, send a goods sometimes will reach half an hour long. In contrast, robots are more efficient and can work 24/7, which not only improves the efficiency of receiving goods for users such as buildings and communities, but also eliminates door-to-door delivery and waiting. Logistics companies can further optimize personnel allocation and focus on sorting and distribution.
Secondly in terms of cost, according to relevant data, artificial distribution cost for every single price is even higher in 7 yuan, if the unmanned delivery robots take over the end of the distribution link, every single distribution costs can be controlled in 1.5 ~ 2 yuan, especially in the double 11 such distribution peak and no distribution robots could be used to express company save a lot of time and cost. For example, Alibaba's Little Man Donkey delivery robot delivered 30,000 packages during The Double 11 holiday, saving more than 10,000 hours of pick-up time compared with manual delivery.
In addition, in terms of safety, especially during the epidemic, the contactless service of delivery robots has inherent advantages, which can minimize the contact between people and reduce the risk of virus transmission.
In the field of unmanned delivery, terminal delivery is just the beginning. In essence, it is to realize the service needs of more scenes through the mobile ability of robots, replace the position of couriers and takeout workers, and become a new standard in daily life.
